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Russell Country Voice Response

"NOW" 24 HOURS A DAY

"NOW" 7 DAYS A WEEK
"NOW" IT'S CONVENIENT
"NOW" IT'S EASY
"NOW" IT'S FUN

TO ACCESS YOUR ACCOUNT AT
RUSSELL COUNTRY FEDERAL CREDIT UNION

THE INFORMATION YOU WANT AT YOUR FINGER TIPS

  • "NOW" for account balance information on Shares, Share Checking, Certificates, IRA's and Loans.
  • "NOW" for cleared checks, deposits, and withdrawal information.
  • "NOW" for interest and dividend information.
  • "NOW" for loan payment and payoff information.
  • "NOW" for tax information.
  • "NOW" to transfer funds from share to checking or checking to shares within the same account number or to another member's account.
  • "NOW" to make payments by transferring funds from a share or share checking within the same account number.
  • "NOW" to withdraw funds by requesting a check for yourself or to a preauthorized payee. (Payee must be set up with the credit union prior to requesting checks.)

Cut me out for your wallet or purse !

  1. Use a touch tone telephone.
  2. Enter your account number and the first two initials of your last name followed by the"#" sign.
  3. You will then be asked to enter your password followed by the "#" sign. This will take you into the menu to perform the transactions and inquires you wish
  4. Use the "*" key on your phone pad to escape from options and end your call.
  5. When entering dollar amounts, do not enter a decimal. Example: $51.25 should be entered as 5125
  6. Enter days in the format MMDDYY. Example: July 5, 1995 should be entered as 070595.
  7. Pressing the asterisk "*" key will cancel your request.
  8. To End your call, continue to press the "*" Key until CALL "NOW" says "Good-Bye".

HAVE YOUR ACCOUNT NUMBER AND PERSONAL PASSWORD AVAILABLE. YOU CAN NOT ACCESS YOUR ACCOUNT WITHOUT THEM.
(First time callers will be asked to enter their Social Security Number.)

    CALL "NOW" -EASY TO USE AS 1,2,3,4,5,6

Function

Keypad

For Inquires

Enter 1

Specfic Account Information

Enter 1

Account Balances

Enter 2

Savings & checking

Enter 1

Loan Balances

Enter 2

Certificate Balances

Enter 3

All Account Balances

Enter 4

Cleared, Checks, Deposits, Withdrawals

Enter 3

Cleared Checks

Enter 1

Deposits

Enter 2

Withdrawals

Enter 3

Interest or Dividend Information

Enter 4

Interest/Dividends paid this year

Enter 1

Date/Amount of last Dividend Paid

Enter 2

Interest/Dividends paid last year

Enter 3

Loan Information

Enter 5

Loan Payment, etc.

Enter 1

Loan Payoff

Enter 2

Loan Application Status

Enter 6

Transfer Funds

Enter 2

Transfer to another Account

Enter 1

Transfer to a different Members Account

Enter 2

Withdraw Funds

Enter 3

Request a check for yourself

Enter 1

Request a check for payee

Enter 2

Other Services

Enter 4

Change your password

 

Request a copy of the following

Enter 4

Statement

Enter 1

Loan Application Form

Enter 2

Cleared Checks

Enter 3

Re-Enter Member Number

Enter 5

Loan Services

Enter 6

Check Loan Rates

Enter 1

Estimate Loan Payment

Enter 2

Apply for a New Loan

Enter 3

Check Loan application Status

Enter 4

 

 

TO ESCAPE FROM ANY OF THE ABOVE OPTIONS OR TO END YOUR CALL ENTER AN * (asterisk)